Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

At RAHAT, we want you to feel confident and comfortable with your purchase. If there is an issue with your order, we're here to help.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rahataintimates@gmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rahataintimates@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Panties and other intimate bottom-wear, Stockings, Items that have been worn, washed, or used, Items with stains, makeup, perfume, body odor, or other signs of use, Items with removed or damaged tags or hygiene seals, Items returned without their original packaging, Items purchased during a Final Sale or marked as non-returnable.

Customized or specially prepared items, where applicable.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Size & Fit Exchanges

If you have ordered the wrong size, you may request an exchange within 7 days of delivery, provided the item is unused, unworn, unwashed, and meets our return conditions.

Size exchanges are subject to availability.

If your requested size is unavailable, we may offer an alternative size/product or another suitable resolution.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Change of Mind

We currently do not accept returns simply because you have changed your mind, ordered the wrong style, or no longer want the product.

However, eligible size exchanges may be considered according to the conditions above.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rahataintimates@gmail.com.