Shipping policy
RAHAT Shipping Policy
At RAHAT, we’re committed to getting your order to you safely, securely, and discreetly.
1. Shipping Coverage
We currently deliver orders across Pakistan, subject to courier service availability at the provided delivery address.
2. Processing Time
Orders are generally processed within 1–2 business days after confirmation.
During sales, promotions, holidays, or periods of high order volume, processing may take a little longer.
3. Delivery Time
Estimated delivery time is generally 3–5 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
Remote or less-served areas may require additional delivery time.
4. Cash on Delivery
RAHAT offers Cash on Delivery (COD) for eligible orders.
For COD orders, payment is made directly to the courier upon delivery.
Please keep the required amount available when your order arrives.
5. Shipping Charges
Applicable shipping charges will be displayed at checkout before you place your order.
Shipping charges may vary depending on the delivery location, order size, or promotional offers.
From time to time, RAHAT may offer free shipping or discounted shipping promotions.
6. Discreet Packaging
Your privacy matters to us.
All RAHAT orders are shipped in discreet packaging without revealing the intimate nature of the products inside.
The external packaging will not display explicit product images or intimate product descriptions.
7. Order Tracking
Once your order has been dispatched, tracking information may be provided when available.
You can use the tracking information to check the status of your shipment through the relevant courier service.
8. Delayed Deliveries
While we aim to deliver within the estimated timeframe, delays can occasionally occur due to:
- Weather conditions
- Public holidays
- Courier delays
- Incorrect or incomplete addresses
- Failed delivery attempts
- High order volumes
- Events or circumstances beyond our control
If your order is delayed, please contact our customer support team with your order number.
9. Incorrect Address or Contact Information
Please carefully check your delivery address and contact number before placing your order.
RAHAT is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or unreachable delivery address or phone number provided by the customer.
If an order is returned because the customer could not be reached or the address was incorrect, additional shipping charges may apply for re-delivery.
10. Failed Delivery Attempts
Our courier partner may make one or more delivery attempts.
If the customer refuses the parcel, cannot be reached, or repeatedly fails to accept the order, the parcel may be returned to the sender.
Any re-delivery may be subject to additional shipping charges.
11. Order Changes After Placement
If you need to change your delivery address or other order details, please contact us as soon as possible.
We cannot guarantee changes once an order has been processed or dispatched.
12. Contact Us
If you have questions about your shipment or delivery, please contact RAHAT through the customer-support contact details provided on our website.
Please include your order number, name, and contact details when contacting us so we can assist you efficiently.
RAHAT
Beautiful. Comfortable. Discreet.
Shipping times are estimates and are not guaranteed. Delivery may take longer during holidays, promotions, adverse weather, or other circumstances outside our control.